Contact Us

For reservations and inquiries, email us at: bookings@skylandtransportation.com

Reservation Process

• Phone: (855) 4-SKYLAND
• Email: bookings@skylandtransportation.com
• Online Booking: Available 24/7 for your convenience

All service charges are due at reservation. We accept American Express, Visa, MasterCard, and Discover. Alternative payment methods available upon request.

Confirmation

After booking, you’ll receive an email with your reservation number. Please check for accuracy and call (855) 4‑SKYLAND for changes.

Airport Transfers

We track flight arrivals for timely service. Notify us of changes promptly.

Meet & Greet: Optional, with a chauffeur holding a “SKYLAND” sign.

No-Show Policy

Do not leave the airport without contacting us if you don’t see your driver.

• Domestic Flights: No contact after 45 min = no-show
• International Flights: No contact after 60 min = no-show

Wait Time

• Domestic: 45 min grace period
• International: 60 min grace period

$25 per 15 minutes applies after the grace period.

Additional Stops

Additional charges may apply for extra stops during trips.

Point-to-Point Transfers

Rates based on mileage when no fixed price is set.

Hourly-As-Directed Service

• Billing starts upon vehicle departure
• 1.5-hour minimum; rounded to next full hour
• Unused time is non-refundable
• Overtime is billed at 1.5x the hourly rate

Event Services

We provide transportation for proms, weddings, nights out, concerts, and more with a wide range of vehicles.

Reservations for minors must be made by a parent or guardian who accepts liability for damages.

Cancellations & Changes

Email bookings@skylandtransportation.com to cancel. No cancellations via text. Refunds not issued, but credit may be applied if canceled at least 72 hours before sedan or SUV service.

Chauffeur Gratuity

Gratuity is customary and may be prepaid or provided directly. 20% tip option included in quotes.

Arrival Time

We strive for on-time service but are not liable for delays due to traffic, weather, or events beyond our control.

Baggage and Personal Items

Skyland is not responsible for lost or damaged belongings left in the vehicle.

Passenger Conduct

Service may be refused for intoxication, drug possession, or unruly behavior. Smoking and extending body parts outside the vehicle are prohibited.

Privacy Policy

• Data Collected: Name, contact info, payment info
• Usage: Bookings, support, marketing (with consent)
• Sharing: Only with secure third parties
• Security: SSL, access controls, data audits
• Retention: As required for services
• Your Rights: Request changes or deletion anytime via bookings@skylandtransportation.com